Services
Resilience strategy, evidence-based clarity, and fractional leadership.
Three ways to work together — scoped to your situation. Strategy support to turn resilience into action. The ERA to surface where capability is real. And fractional advisory when leadership wants ongoing support.
Virtual support by default. Site visits are possible.
Strategy, action, and ownership — the work that makes resilience real.
01
Strategy engagement
Resilience Strategy Support
I help leaders turn resilience from a broad objective into a working strategy. That includes finding the gaps, prioritizing what matters most, and turning vague commitments into clear actions, owners, and near-term decisions. It also includes helping leadership build the operating rhythm needed to keep that strategy alive.
Best for: Organizations that know resilience matters, but need help making it actionable.
Start a conversation →02
Seven-component assessment
ERA
The ERA is the backbone of the work. It surfaces current capability across seven components, shows where the organization is strong or exposed, and produces a resilience strategy with clear objectives, named actions, and accountable owners.
Best for: Organizations that need clarity before they commit to change.
See the ERA →03
Ongoing senior support
Fractional Advisory
For organizations that need ongoing support, I can stay involved as a fractional resilience advisor or senior lead.
- ·Strategy development
- ·Priority setting
- ·Governance support
- ·Leadership alignment
- ·Implementation support
- ·Help sustaining the work over time
Best for: Organizations that need more than a one-time engagement.
Talk about fractional support →
Every organization is different — scope and pricing are confirmed after a short discovery call.
What we do
Five capabilities. One executable strategy.
- 01
Surfacing Gaps
Where resilience exists on paper and not in practice.
- 02
Setting Direction
Turning broad commitments into prioritized actions with named owners.
- 03
Aligning Leadership
Building leadership commitment around what resilience actually requires.
- 04
Building the Plan
A practical near-term action plan your team can actually execute.
- 05
Sustaining Execution
Embedded advisory support to implement and mature the strategy.
- The outcomeStart a conversation
A resilience strategy your organization can actually execute.
What happens after you reach out
A simple, no-pressure path.
01
You send a note through the contact page.
02
We find a time that works to talk through your situation.
03
If there's a fit, I send a scoped proposal with a clear price.
If I'm not the right fit
Straight answers, even if we don't work together.
I've worked alongside a lot of advisors and operators in this field. If I'm not the right fit for your situation, I'll tell you and point you to someone who is. No referral fees.
Ask for a referral →The shift
From broad commitments to executable strategy.
Most organizations have resilience in concept. The challenge is turning that into something leadership can actually act on.
Before
- Plans, procedures, and risk registers exist, but the real capability is unclear.
- Resilience is broad, vague, and hard to operationalize.
- Ownership is scattered, and priorities are hard to defend.
- Leaders know something is missing, but can't pinpoint where to start.
After
- Clear view of where resilience is real and where it isn't.
- Prioritized actions with named owners.
- A resilience strategy leadership can actually execute.
- A practical 30/60/90-day plan that turns intent into action.
The difference is not more documentation. It's clearer direction.
How the work moves
From uncertainty to executable strategy.
- 01
Broad commitment
Resilience is important, but the organization lacks a clear path forward.
- 02
Evidence-based clarity
The ERA surfaces current capability across seven components.
- 03
Strategic direction
Findings become clear objectives, named actions, and accountable owners.
- 04
Execution support
Leadership gets a practical plan, and fractional support is available if needed.
From opinion to evidence. From broad commitments to executable direction.
Why this is different
A strategy, not another report.
Most resilience work produces a report. This produces a strategy with named actions, clear owners, and a plan that holds under pressure.
Start a conversationThe ERA Framework
Seven components of enterprise resilience.
Enterprise resilience is not a single capability. It is the product of multiple distinct but interconnected components, each of which contributes to an organization's ability to anticipate disruption, absorb its impact, pivot under pressure, and emerge in a stronger position.
Each component is read through a maturity lens - early and reactive, developing and structured, established and proactive, advanced and adaptive. The maturity model is not a judgment. It is a map.
In the room where it counts
A maturity map for the moments when documentation isn't enough.
The tool, not the goal
The framework behind the work.
The Enterprise Resilience Assessment (ERA) is a proprietary, seven-component framework. The framework is the instrument. The goal is honest, evidence-based clarity on where capability holds and where it doesn't.
The model is built on what works inside organizations, not on what we think organizations should need. Each component draws from established resilience, risk, and continuity frameworks, so findings stay grounded, practical, and defensible.
Built on years of experience across community planning, emergency management, utilities, and enterprise resilience. There are many assessment tools created by academics, think tanks, and large firms. Far fewer are built by practitioners who have had to live with the long-term outcomes.
Each component is read against a maturity lens - early, developing, established, advanced - so the conversation moves from opinion to evidence.
Sector frameworks referenced
Defensible, by design.
Findings are mapped against leading frameworks, ensuring outputs are defensible and connected to the standards your organization already works within.
- ISO 22301 / 31000
- NIST CSF 2.0
- HSEEP
- NIMS / NDRF
- COSO ERM
Additional frameworks applied by use case: EMAP, NERC CIP, NYDFS 500, FFIEC, FISMA, and other sector-specific standards.
ERA Components
01
Horizon Scanning
How the organization notices emerging risks, tracks what matters, and gets that intelligence in front of decision-makers early enough to matter.
02
Governance & Accountability
Whether resilience has clear ownership, decision rights, and escalation paths that work when pressure rises.
03
Culture
Whether people speak up early, learn from disruption, and adapt before small issues become larger ones.
04
Communications
How information moves across the organization and to stakeholders during normal operations and disruption.
05
Resource Readiness
Whether the organization has the people, capabilities, suppliers, and backup arrangements it needs to keep critical work going.
06
Continual Improvement
Whether lessons from exercises, incidents, and assessments actually lead to changes that stick.
07
Metrics
Whether the organization is measuring real resilience capability, not just activity.
Overlay
AI Resilience Overlay
Aligned with the NIST AI Risk Management Framework
AI deployment changes an organization's resilience posture. Operational Outcomes Advisory helps organizations understand where AI strengthens operational capability, where it creates new dependencies and governance gaps, and how to govern both. Knowing where to use AI and where not to is itself a resilience question.
Curious where your organization actually stands?
The ERA produces scored findings, gap analysis, and a prioritized roadmap with named ownership, typically in 3 to 4 weeks.
Start a conversation